What is a warranty?
Your product has been manufactured to precise standards, with rigid quality control through every part of the manufacturing process. When you bought your FUJIFILM product, you were given a warranty, which means for a certain period after purchase, any manufacturing defect will be repaired by FUJIFILM free-of-charge. Our products are extremely reliable, but like all complex equipment, it is possible that faults can develop over time.
How long does my warranty last?
The warranty period for products bought in Türkiye is 24 months. The warranty period begins from the date printed on your shop or Web receipt.
What do I need to claim a free repair under warranty?
All you will need is the receipt that you were given by the shop or Website or you bought it from. It's very important that you look after your receipt, as without this evidence you cannot make a claim on your warranty. You do not need to present a Warranty Card to claim your warranty.
What if the warranty period has expired?
If the warranty period has expired, you will need to pay for the repair. You should contact your local repair centre to find out how much the repair will cost. Then you can decide whether or not to go ahead.
What is not covered by the warranty?
The warranty does not cover normal wear and tear, scratching, abrasions or cosmetic damage. More specifically, it does not cover damage caused by:
How do I claim a repair under warranty?
You can either take or send the product to the shop or Website you bought it from or direct to FUJIFILM or a FUJIFILM Authorised Repair Centre. You must meet the cost for sending the product back to shop, Website or to FUJIFILM. The cost of returning the product to you will be met by the shop or by FUJIFILM.
What happens if I bought the camera somewhere different from where I live?
We can repair your camera under the terms of your warranty as long as you have a receipt which shows both the date and country of purchase.
What happens if I have lost my shop receipt?
If you have lost your receipt, you will have no evidence that the product is within its warranty period, so regrettably you will have to pay for the repair.
How do I go about getting a repair under warranty?
You will need to return your product, with a copy of the shop or Web receipt, to the shop or Website you bought it from or direct to FUJIFILM or to a FUJIFILM Authorised Service Centre. Make sure that:
Just send us back the product. Please do not send us any accessories, like media cards, batteries, software CDs or manuals.