Warranty conditions for Ireland

Thank you for purchasing a FUJIFILM product.

What is a warranty?

Your product has been manufactured to precise standards, with rigid quality control through every part of the manufacturing process. When you bought your FUJIFILM product, you were given a warranty, which means for a certain period after purchase, any manufacturing defect will be repaired by FUJIFILM free-of-charge.  Our products are extremely reliable, but like all complex equipment, it is possible that faults can develop over time.

How long does my warranty last?

The warranty period for products bought in Ireland is 12 months. The warranty period begins from the date printed on your shop or Web receipt.

What do I need to claim a free repair under warranty?

All you will need is the receipt that you were given by the shop or Website or you bought it from. It's very important that you look after your receipt, as without this evidence you cannot make a claim on your warranty. You do not need to present a Warranty Card to claim your warranty.

What if the warranty period has expired?

If the warranty period has expired, you will need to pay for the repair. You should contact your local repair centre to find out how much the repair will cost. Then you can decide whether or not to go ahead.

What is not covered by the warranty?

The warranty does not cover normal wear and tear, scratching, abrasions or cosmetic damage. More specifically, it does not cover damage caused by:

• Any misuse or improper handling (the camera should be protected if carried in a bag or a case)
• Dropping or knocking the product
• A repair, modification or cleaning done by anyone other than FUJIFILM or a FUJIFILM Authorised Service Centre
• Leaking or exhausted batteries
• Improper storage (extremes of temperature or humidity)
• The entry of water, sand, dust etc. into the camera

How do I claim a repair under warranty?

You can either take or send the product to the shop or Website you bought it from or direct to FUJIFILM or a FUJIFILM Authorised Repair Centre. You must meet the cost for sending the product back to shop, Website or to FUJIFILM. The cost of returning the product to you will be met by the shop or by FUJIFILM.

What happens if I bought the camera somewhere different from where I live?

We can repair your camera under the terms of your warranty as long as you have a receipt which shows both the date and country of purchase.

What happens if I have lost my shop receipt?

If you have lost your receipt, you will have no evidence that the product is within its warranty period, so regrettably you will have to pay for the repair.

How do I go about getting a repair under warranty?

You will need to return your product, with a copy of the shop or Web receipt, to the shop or Website you bought it from or direct to FUJIFILM or to a FUJIFILM Authorised Service Centre. Make sure that:

• the product is packed with a sufficient protection to prevent any further damage. It is your responsibility to ensure that the product arrives safely.
• you give us your name, address, telephone number and e-mail address (if you have one) – otherwise we cannot return the product to you!

Just send us back the product. Please do not send us any accessories, like media cards, batteries, software CDs or manuals.

Other Conditions

1. FUJIFILM's liability is strictly limited to repairing or replacing the product. FUJIFILM has no liability for indirect or consequential loss of any kind due to a defect with this product.
2. FUJIFILM accepts no liability for loss of data or pictures caused by the product's malfunction.
3. FUJIFILM reserves the right not to repair a product under warranty if the serial number has been removed, altered or defaced.
4. FUJIFILM will normally use new parts, but reserves the right to use reconditioned or repaired parts.
5. Any defective parts replaced in the camera become the property of FUJIFILM.
6. This warranty is in addition to (and does not affect) your statutory rights as a consumer.
7. FUJIFILM reserves the right to replace the entire product as an alternative to a repair.
8. If products are sent to FUJIFILM without any contact details, FUJIFILM reserves the right to dispose of your product three months after receipt.
9. If a product is sent to FUJIFILM without adequate protection, and the product is damaged in transit, FUJIFILM reserve the right to charge for any extra repair.